FAQS

  1. Q: What types of products do you offer?
    A: At Uzlovskaya, we offer a wide range of high-quality equestrian equipment, including bridles, rugs, breeches, and various accessories designed to combine performance with style.

  2. Q: How do I determine the right size for your products?
    A: Each product comes with a detailed sizing guide. If you find yourself between sizes, we recommend choosing the larger size to ensure optimal comfort and freedom of movement.

  3. Q: What materials are used in your products?
    A: We use only premium materials, such as 100% quality leather, durable 1200D polyester, and high-performance fabric blends like polyamide and elastane, ensuring exceptional durability and comfort.

  4. Q: How should I care for my Uzlovskaya products?
    A: Detailed care instructions are provided with each product. Generally, many items are machine washable on a gentle cycle at 30°C. To maintain the integrity of the materials, please avoid using fabric softeners and tumble drying.

  5. Q: What is your shipping policy?
    A: We currently support shipping exclusively within the United Kingdom. All orders placed on uzlovskaya.store are processed promptly, and you will receive a tracking number once your package is dispatched.

  6. Q: What is your return policy?
    A: We strive for complete customer satisfaction. If you experience any issues with your purchase, please contact our customer service within 30 days of receiving your order to discuss return or exchange options.

  7. Q: Do you offer customization options?
    A: Yes, many of our products offer customization options. For instance, our bridles allow you to mix and match different nosebands and browbands, enabling you to create a personalized look that suits your unique style.

  8. Q: How can I contact customer service?
    A: You can reach our dedicated customer service team by emailing [email protected] or calling +44 207 946 0123. We're here to assist you with any inquiries or concerns.