Shipping Policy

Shipping Policy

1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and public holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

2. Shipping Destinations
We currently only ship within the United Kingdom. We do not offer international shipping at this time.

3. Estimated Delivery Time
The estimated delivery time varies based on your location within the UK:

  • Standard shipping: 5-7 business days

  • Express shipping (if available): 2-3 business days

Please note that delivery times may be affected by external factors such as weather conditions, postal service disruptions, or peak shopping seasons.

4. Shipping Fees
Our shipping rates are calculated based on the total order amount:

  • Orders between $0.01 and $29.99: Shipping fee of $3.99

  • Orders over $30: Free shipping

Expedited shipping options, if available, may incur additional fees. These will be displayed at checkout.

5. Shipment Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment in real-time through our courier’s tracking system.

6. Address Accuracy and Delivery Issues
Customers are responsible for providing accurate shipping information. If an incorrect address is provided and results in a failed delivery, we are not responsible for reshipment costs. If you notice an error in your shipping address after placing an order, please contact us immediately at [email protected] or call +44 20 7946 0123.

7. Lost or Damaged Packages
While we strive to ensure your order reaches you in perfect condition, we are not liable for lost or damaged packages once they are handed over to the courier. If your package is lost or arrives damaged, please contact our customer support team to assist in filing a claim with the carrier.

8. Delivery Delays
Occasionally, delays may occur due to unforeseen circumstances beyond our control (e.g., severe weather, courier disruptions, holidays). If your package is significantly delayed, please reach out to our customer service team for assistance.

If you have any questions regarding our shipping policy, feel free to contact us at [email protected] or call +44 207 946 0123.